Help center

Frequently asked questions

Here are some answers to popular questions about our shipping, returns policy and products.

Orders, Shipping & Returns

  • Orders will be processed within 24 business hours. Order processing operates from Monday-Friday (excluding public holidays). If you order is received after 2pm on Friday afternoon, it will be shipped out on Monday.
    New Zealand orders are shipped with NZ Post within 3-5 business days.
    Australia orders are shipped with NZ Post then transfer to Australia Post within 5-10 business days. 
    International & Rest of World orders are shipped with NZ Post then transfer to your national carrier within 5-15 business days.
    *Above timeframes are estimates and variances in delivery times may occur. Please allow additional time if you live in a rural area.
  • New Zealand orders $4.99 flat rate or FREE over $99 order spend. All orders are sent via NZ Post with tracking information.
    Australia orders $4.99 flat rate or FREE over $99 order spend. All orders are sent via NZ Post with tracking information.
    International & Rest of World orders $24.99. All orders are sent via NZ Post with tracking information.
    *Aria Haircare is not responsible for any additional fees charged from International Customs or Post Office Bills
  • Yes, we offer free shipping on all New Zealand and Australia orders over $99.00
    The free shipping will automatically be allocated in your cart when your cart total reaches $99.00.
  • Yes, we ship our products worldwide.

    Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
  • We are happy to make changes to your order, however, please note we can only make these changes before the order has been processed and shipped. Please email info@ariahaircare.com for any changes or questions.
  • If this has happened to you, simply email info@ariahaircare.com within 7 days of receiving your order along with your order number and include a photo of the damaged goods and we will replace the items free of charge.
  • We want you to be 100% happy with your Aria Haircare products, so we are proud to say we offer a 30-day Money Back Guarantee.
    We recommend giving them a good go for at least 2 weeks but if you find that you're not completely satisfied with the results, please send us an email at info@ariahaircare.com within 30 days of receiving your order with your order number and we will refund you.
    You will need to send back the products at your own expense. Once we have received the returned products, we will process the refund to your original payment method.
  • We accept Mastercard, Visa, Amex, Union Pay, Shop Pay, Apple Pay, Google Pay, AfterPay and Zip Pay.
    Please note we do not store or have access to your card information.

Products

  • We are proud to say all of our products contain naturally derived and organic ingredients. Ranging from Peppermint to Avocado and Macadamia Oils, we have a bespoke formulation for high performance results. Free from nasty chemicals for that perfectly balanced, shiny and stronger hair you've always wanted! Our full list of ingredients are listed under all product pages for your reference.
  • Yes all of our products are 100% Vegan!
  • No. We love our furry friends so we are proudly 100% Cruelty Free!
  • No. Aria Haircare was created to eliminate unnecessary and harmful chemicals so your hair can shine with strength and brilliance all without nasty chemicals. No sulphates or parabens here!
  • We have mini duo sets available of our best selling ranges available to purchase.
    See our range of mini duo sets here.
  • Yes! Our Little Locks products are completely safe for all ages over 2 and above. We use naturally derived ingredients that are gentle, non-toxic and free from harsh chemicals. Every product has been tirelessly perfected and tested to ensure it's safe for delicate hair and sensitive scalps. If you have any specific concerns or allergies, feel free to reach out - we're happy to help.
  • Yes! Our formulas are designed to work on a variety of hair types and textures, providing nourishment and hydration for everyone. Please visit our product pages for specific information on their benefits and who they work best on.
    We offer products based on specific hair types and concerns also.
    Currently we stock ranges with tailored solutions for thinning, dryness, damage, curls, colour toning for blonde/grey and kids.
  • Currently we are only stocking our haircare products on our website.